All Plans
1. Sign-up for your first kit during the full month prior to any given month.
Example: subscribe February 1st-28th for the March Kit.
2, Your first kit will ship on the 4th of the next month from sign-up.
Example: subscribe February 8th, your first kit (March) ships March 4th.
Renewals are processed a bit differently depending on the plan you select:
3. Your renewals will occur on the 11th of each month going forward, not counting the month of sign-up.
Example: subscribe February 8th, your first renewal will be on March 11th, then April 11th, and so on.
4. Cancel or skip by the 10th of each month to avoid being charged for the next month's kit.
Example: subscribe February 8th. Cancel or skip by March 10th to avoid the March renewal (for April's kit)
3. Your renewals will occur on the 11th of the last month in your plan for the same number of months as you selected at sign-up.
Example: subscribe February 8th for a 3-month plan. Your first renewal will be May 11th, then September 11th, and so on.
4. Cancel or skip by the 10th of each renewal month to avoid being charged another round of kits.
Example: subscribe February 8th for a 3-month plan. Skip by May 10th to avoid the May, June, and July renewals for the June, July, and August kits. Cancel or skip again by August 10th to avoid the next round of renewals.
Log-into your customer portal to make changes to your plan, skip, or cancel.
PLEASE NOTE: A cancellation does not constitute a refund for any unshipped kits you may have. Kits that are already paid for will not be refunded.
Please refer to this page for information on refunds & returns.
